SBL-CDM-00223: Unable to find upgrade kit path to upgrade the following component(s): %1Please contact your Siebel Administrator or try again.

Applies to:

Siebel Anywhere - Version: 7.0.4 [14068] - Release: V7

Siebel Remote - Version: 7.0.4 [14068] - Release: V7

Information in this document applies to any platform.

Area(s):Remote/Replication/Anywhere

Release(s):V7 (Enterprise), V7 (Professional)

Database(s):All Supported Databases

App Server OS(s):All Supported Platforms

Latest release tested against:V7 (Enterprise)

Keywords:Min Old Version, Max Old Version, Unable to find upgrade kit path to upgrade the following component



This document was previously published as Siebel Alert 1247.

Description

When
trying to upgrade the Siebel Dedicated Web Client or Siebel Mobile Web Client from versions
7.7.2.x to 7.7.2.x you may receive the following errors:

 

(TEST_Siebel
Client Executables_1 7.7.2.4 SIA) for component (TEST_Siebel Client Executables).  Curr
Version (7.7.2.0 [18325] LANG_INDEPENDENT) below Min Old Version (7.7.2.0 SIA) or above Max Old
Version (7.7.2.0 SIA)

 

Skipping
kit (TEST_Siebel Client Executables__ENU 7.7.2.4 SIA) for component (TEST_Siebel Client
Executables).  Curr Version (7.7.2.0 [18325] LANG_INDEPENDENT) below Min Old Version
(7.7.2.4 SIA) or above Max Old Version ()

 

SBL-CDM-00223:
Unable to find upgrade kit path to upgrade the following component(s):

TEST_Siebel
Client Executables

TEST_Siebel
Client Executables__ENU

 

Please
contact your Siebel Administrator or try again.

 

This
behavior occurs because the current version of the client includes the build number but the
upgrade kit does not.

 

Bug 10505352 has been logged to address this product defect.

 

NOTE: You should review the following Alerts for other related behaviors with
Siebel Anywhere and Siebel version 7.7.2.x:

 

• 
  Document 473956.1 which has information about how Siebel Anywhere cannot
  upgrade Siebel clients from versions 7.7.2.x to 7.7.2.4 using Delta Client Executables
  kit.

 

• 
  Document 473958.1 which has information about how the Siebel Anywhere Delta
  Client Executables kit does not contain update to the srlcver.dll file in Siebel SIA version
  7.7.2.x.

 

• 
  Document 473788.1 which has information about how the Delta Repository File
  upgrade kit fails for Siebel Dedicated Web Clients and Siebel Mobile Web Clients installed in a
  path which contains spaces. 

Likelihood of Occurrence

This
issue is highly likely when trying to upgrade the Siebel Dedicated Web Clients and Siebel Mobile
Web Clients from versions 7.7.2.x to 7.7.2.x.

Possible Symptoms

When
Siebel Anywhere tries to apply the upgrade kit, it will fail and will report the errors listed
above in the upgwiz.log file. Below is a screen shot of the error received:

 

Workaround or Resolution

To
workaround this behavior, do the following:

 

1. Modify
   the ”Min Old Version” and “Max Old Version” in the Upgrade Kit Components screen to include the
   build number for both BASE and XXX Kits. For example:

 

 

Please
note the ENU kit would read:

 

Min
Old Version: 7.7.2.0 SIA [18325] ENU

Max
Old Version: 7.7.2.0 SIA [18325] ENU

 

2. Modify
   the version information to include the build number in the Upgrade Components List Applet. For
   example:

 

 

3. Distribute
   the configuration.

 

For
additional information about the version parameters, refer to the Siebel Bookshelf version 7.7
> Siebel Anywhere Administration Guide > Siebel Anywhere Concepts > How Siebel Anywhere
Versions Work > About
Specifying Versions That Can Use the Upgrade Kit.

 

For
additional information about troubleshooting this error, refer to the Siebel Bookshelf version
7.7 > Siebel Anywhere Administration Guide > Troubleshooting for Siebel Anywhere > Unable
to Download Upgrade Kit.