siebel-error: SBL-SFR-00116: The user has cancelled the logon request.

Applies to:

Siebel System Software - Version: 8.0 [20405] and later [Release: V8 and later ]
Information in this document applies to any platform.

Product Release: V8 (Enterprise)

Version: 8.0 [20405]

Database: Sybase 11

Application Server OS: Microsoft Windows 2003 Server SP2

Database Server OS: Microsoft Windows 2003 Server SP2

This document was previously published as Siebel SR 38-3417423501.

Symptoms

Hello together,

I have problem loging to the Local Database. It is working with the Sample.

I can start the Tools application, but not the Client Application.

There is an Error message like:

"08001 (-82): [Siebel Database][Adaptive Server Anywhere] Unable to
conect to the database server: Unable to start the specified Database:
failure code 16"

Similar message comes when trying to test the connection from the ODBC Driver:

Connection failed: Unable to start the specified Database: failure code 16

Thanks in advance

Solution

For the benefit of other users,

The customer was reporting that their application was returning errors
when they attempted to logon. The customer was reporting the presence of
the following error message in their client .log files :

"08001 (-82): [Siebel Database][Adaptive Server Anywhere] Unable to
conect to the database server: Unable to start the specified Database:
failure code 16"

Following discussions it was confirmed that the customer was able to
login to their Tools installation and to their Sample database but any
attempt to login to their extracted local database returned an error.
The error had changed in nature and now appeared as a username/password
failure. It was established that the local database could be started and
logged into using the supplied username/password and so increase
logging was put in place as per <DocID 475587.1 - How should
client-side logging be set ?>.

Viewing the log file generated from the fresh login attempts showed the following new error messages :

ObjMgrMiscLog    Warning    2    0000000246ba0340:0    2007-08-09
 12:00:27    (objdef.cpp (7413)) SBL-DAT-00170: The DLL 'SSCASTRL.DLL' 
could not be loaded.

ObjMgrLog    Error    1    0000000246ba0340:0    2007-08-09 
12:00:27    (model.cpp (3963)) SBL-DAT-00227: Unable to create the 
Business Service 'Audit Trail Engine'

ObjMgrBusServiceLog    Warning    2    0000000246ba0340:0    2007-08-09 
12:00:27    (model.cpp (5878)) SBL-DAT-00227: Unable to create the 
Business Service '<?>'

ObjMgrSessionLog    Warning    2    0000000246ba0340:0    2007-08-09 
12:11:43    (physmod.cpp (9318)) SBL-SFR-00116: The user has cancelled 
the logon request.

Checks were made for the SSCASTRL.DLL in the %SIEBEL_CLIENT_ROOT%\BIN
directory an on the \BIN directory of the server. The customer was
directed to test with a vanilla .srf after they indicated that they had
enabled Audit Trail in the current siebel.srf. When running with the
vanilla .srf, effectively backing out the enabling of Audit Trail
through Siebel Tools, it was confirmed that they could login correctly
without encountering this error.

A review of Siebel Bookshelf confirmed that Audit Trail functionality is
now enabled through the setting of the EnableAuditTrail system
preference rather than through Tools changes to the Audit Trail Business
Service as per the information in the Application Administration
section of Siebel Bookshelf prior to Siebel 8.0.

From Siebel 8.0 onwards the Application Administration guide accurately
reflects the change in implementation methods for Audit Trail.

Jon Mayall

Oracle Global Product Support
Keywords : SBL-DAT-00227, Audit Trail, mobile, client, login, error, business, service, EnableAuditTrail

Applies to:

Siebel Tools - Version: 7.7.1 [18306] and later [Release: V7 and later ]
z*OBSOLETE: Microsoft Windows Server 2003

Product Release: V7 (Enterprise)

Version: 7.7.1 [18306]

Database: Oracle 8.1.7

Application Server OS: Microsoft Windows 2003 Server

Database Server OS: HP-UX 10.0

This document was previously published as Siebel SR 38-1594391212.

Checked for Relevance "Feb-14-2011"

Symptoms

Hi
after upgrading from 7.5.2 to 7.7.1 we experienced difficulties
with accesing any of the configured views through the web client. We
could access all of the views from the dedicated client but got server
experiencing difficulties through the web client. The vanilla views
worked fine through either.
We have now turned scripting off on the
server and are working our way through the scripts but we still cannot
access accounts. When we access accounts we get the server experiencing
difficulties error and are thrown out to the login screen we have
enclosed the server 2003 application event logs and the siebel logs.
Thanks

Cause

Script on Query event with scripting disabled causes crash.

Solution

For the benefit of other users:

This customer was encountering two different problems

1) Testing with scripting enabled – the application was failing to start.
Using
increased logging on the object manager via the event parameter, it was
found that there was scripting on the Application_Start event which was
failing

ObjMgrLog    Error    1    0    2004-11-24
19:22:40    (app.cpp (1520)) SBL-EXL-00151: Please Contact Your System
Adminstrator They must define the Help File Path in the LOV LIST
ObjMgrSessionLog    Warning    2    0    2004-11-24
19:22:44    (physmod.cpp (8658)) SBL-SFR-00116: The user has cancelled
the logon request.

Once the customer reviewed their requirements and corrected the scripting logic, the problem was resolved.

2) Testing with scripting disabled – when any Account view was access, the object manager or dedicated client crashed.
This
was found to be a product defect - if there is scripting in the
BusComp_Query event of a business component (in this case the Account
business component) and with scripting disabled in the cfg file (when
testing with the dedicated client), the application crashes when you
navigate to the Account views. Change Request 12-QZ09RD has now been
logged to report this.

This is the call stack generated as a result of the crash.

- CALL STACK -
sscfel +0x4c9f = CSSELIface::ForwardEvent() +0x1f
sscfel +0x4e4c = CSSELIface::ForwardEvent() +0x3c
sscfel +0xac3c = CSSELBusCompIface::OnQuery() +0x3c
sscfom +0x288bc = CSSBusComp::EventQuery() +0xec
sscfom +0x2bf7d = CSSBusComp::Execute() +0x69d
sscaswbc +0x4eb3a = CSSSWEFrame::Populate() +0x48a

keywords: script, scripting, VB, eScript, EnableScripting, Query, BusComp_Query

Applies to:

Siebel Tools - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.

Symptoms

We have upgraded our Siebel application from version 7.5.3.17 to
version 8.1.1.7. When we use a dedicated client and a standard SRF file
we are able to log in Siebel Financial Service application without
issue. However when we try to launch our customized Siebel application
using our customized SRF file we cannot log in. We get the following
error:

- - -

The user ID or password that you entered is incorrect.

Please check the spelling and try again.

- - -

A review of the log file reveals the following errors:

- - -

ObjMgrSRFLog Warning 2 000000024fa20dc0:0 2012-05-03 08:54:57 (cdf.cpp
(2614)) SBL-DAT-00144: 'Class' nommé 'CSSAuditTrailService' introuvable.
Cet objet est inactif ou inexistant.

GenericLog GenericInfo 3 000000024fa20dc0:0 2012-05-03 08:54:57 [AUDIT_LOG]: Session audit cache cleaned.

ObjMgrSRFLog Warning 2 000000024fa20dc0:0 2012-05-03 08:54:57 (model.cpp
(5970)) SBL-DAT-00144: '' nommé '' introuvable. Cet objet est inactif
ou inexistant.

ObjMgrSessionLog Warning 2 000000024fa20dc0:0 2012-05-03 08:55:37
(physmod.cpp (9452)) SBL-SFR-00116: Demande de connexion annulée par
l'utilisateur.

- - -

Cause

CSSAuditTrailService is the class on which is based the business
service 'Audit Trail Engine'. However this BS is obsolete in version 8.0
and higher. This matter is discussed in Note 739988.1.

In their repository the customer had a custom application object and
this one had an active application service event child object that
called this obsolete BS:

- - -

Name: Start

Event Name: Start

Business Service: Audit Trail Engine

Method Name: Start

Inactive: FALSE

- - -

It was the cause of the issue observed.

NOTES:

- In a standard Siebel repository version
8.1 SIA the class CSSAuditTrailService is inactivated ('Inactive'
property set to TRUE).

- If you review standard Siebel application objects, for example 'Siebel
Financial Services' or 'Siebel Automotive' you will see that have a
similar application service event child object but this one is inactive.

Solution

The issue was resolved when the 'Start' application service event
child object defined for the custom Application object was inactivated.

NOTE: Since version 8.x, Audit Trail can be enabled or disabled using the EnableAuditing system preference in the System Preferences view (Site Map > Administration - Application > System Preferences).
This matter is documented in the Bookshelf (Siebel Applications
Administration Guide > Audit Trail > Enabling and Disabling Audit
Trail).